Politique de remboursement

Return and Refund Policy

Returns

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

For customers located in the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us through the contact information provided on our website. Please do not send items back without contacting us first.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

Items must be returned using a reliable shipping method. We recommend using a tracked shipping service, as we cannot be responsible for items lost during return shipping.

Damaged or Incorrect Items

Please inspect your order when you receive it. If the item is damaged, defective, or if you received the wrong item, contact us as soon as possible and include photos of the product and packaging.

We will review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • gift cards

  • downloadable products

  • custom or personalized products

  • items that have been used, damaged, or altered after delivery

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to process and post the refund.

EU Right of Withdrawal

If you are a customer located in the European Union, you have the right to withdraw from your order within 14 days of receiving it. If you exercise this right, we will refund eligible payments within 14 days after we receive the returned item, or after you provide proof that the item has been sent back.

Contact

For any questions about returns or refunds, please contact us through the contact information provided on our website.